Troubleshooting

What does "The calculation is outdated" mean and how do I recalculate? The note on the button means that the model, assignments, or zones have changed since the last calculation. Click "Recalculate" on the respective… → How do I report a bug to vyzn? Write to support@vyzn.tech describing: what you wanted to do, what happened instead (exact wording of the message), the affected project,… → What does the "Delayed" tag on an uploaded model mean? "Delayed" means our team is still checking your upload – you did nothing wrong and don't need to do anything. The model is usually fully processed… → Why are elements not being imported? In most cases the issue lies with the IFC model, not with vyzn. The most common causes are unsupported element types, an incorrect IFC class… → Why are certain building elements missing after the IFC import, and how do I find the cause? This is often intentional: vyzn primarily imports the IFC types relevant for analysis, and elements such as furniture or open spaces are… → Why can't I calculate a life cycle assessment (LCA) in vyzn? You start the life cycle assessment directly in the variant via "Calculate now" or "Recalculate" – before starting, vyzn checks the prerequisites.… → Why does my model appear "zoomed far out" when opening, and how do I handle coordination points? If your model looks tiny and far away when opened, the cause is almost always large coordinate offsets in the IFC: survey or coordination points… → Why does the upload fail and where can I find logs for support? If the upload stops at a certain percentage or ends with an error message, this is usually caused by very complex elements or by faulty or… → Why is my project loading very slowly? A slow project load usually has one of three causes: the 3D model being prepared for the viewer, a very large IFC model, or evaluations being… →