Short Answer
Most cases can be resolved on your own: reset your password yourself via «Forgot password» on the login page, or request a new confirmation link if email confirmation failed. If that does not help, we check your account.
Issue Description
You cannot log in to vyzn: the login fails, your email address is not confirmed, or an access that worked before suddenly no longer works.
Signs of This Issue
- The login is rejected with an error message.
- A message appears stating that the email address could not be confirmed.
- An existing account no longer lets you log in.
Root Cause
- Wrong or forgotten password: The password entered is incorrect.
- Email not confirmed: On first access, the email address must be verified via a confirmation link. The link is only valid for a limited time and may have expired.
- Different email address: You are logging in with a different email address than the one used at registration.
Step-by-Step Solution
- Reset your password: On the login page, click «Forgot password» and reset your password yourself via the link you receive by email.
- Request a new confirmation email: If the message that the email address could not be confirmed appears, log in again so that a new confirmation link is sent, and open it promptly.
- Check your email address: Make sure you are using the same email address as at registration.
If the Problem Persists
Contact vyzn Support (support@vyzn.tech). We check your account and help you get access.